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Travel Service Disclaimer and Customer Support Policy:
Excellent Pogi Travel and Tours provides travel-related services as a professional travel facilitator and, where applicable, acts as an authorized agent for airlines, hotels, transportation providers, tour operators, insurance companies, and other travel suppliers.
While we make every effort to provide accurate information and quality service, Excellent Pogi Travel and Tours does not control the operations, policies, schedules, pricing, availability, or service delivery of third-party travel suppliers. Therefore, we cannot guarantee that services provided by suppliers will remain unchanged after booking confirmation.
Travel suppliers may make changes to their services, including but not limited to:
Airfare and pricing adjustments;
Flight schedules and routing;
Aircraft equipment;
Hotel accommodations;
Seat assignments;
Service availability;
Other operational arrangements.
Excellent Pogi Travel and Tours shall not be held responsible for changes, cancellations, delays, or modifications made by travel suppliers after payment has been completed.
We also disclaim responsibility for errors, omissions, pricing variations, or information changes originating from airlines, hotels, or other suppliers beyond our reasonable control.
Ticket Refund Policy
All tickets are issued according to the fare rules and conditions of the applicable airline or travel supplier.
Unless otherwise stated, issued tickets are non-refundable. Any permitted refund, rebooking, or modification will be subject to the airline’s terms, applicable penalties, and processing requirements.
Customers are encouraged to review all booking details, fare conditions, and travel requirements before completing payment.
Thank You for Choosing Excellent Pogi Travel and Tours
Thank you for trusting Excellent Pogi Travel and Tours with your travel arrangements. We sincerely appreciate your business and wish you a safe, comfortable, and enjoyable journey.
Your satisfaction is our priority, and we remain committed to providing professional, reliable, and personalized travel assistance.
For any questions, concerns, or travel support, please contact our nearest office or visit the Contact page on our official website.
You may also reach our customer support team through:
24/7 Customer Assistance
Telephone: +63 2 77284540
Mobile: +63-9174163562,
+234-9050070521,
+230-58462096
WhatsApp / Viber / IMO Support Available
Email: excellentpogi2@gmail.com,
admin@excellenttravels.com.ph
At Excellent Pogi Travel and Tours, we are committed to delivering:
Excellent Service • Reliable Support • Customer Satisfaction Guaranteed
TERMS AND CONDITIONS OF SERVICE
Excellent Pogi Travel and Tours
Introduction
Welcome to Excellent Pogi Travel and Tours. These Terms and Conditions govern your use of our website, travel services, and booking facilities.
By accessing our website, requesting our services, or making a reservation, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
If you do not agree with any provision stated herein, please discontinue the use of our website and services.
For customer support, sales inquiries, or assistance regarding your booking, please contact:
Excellent Pogi Travel and Tours
Email: admin@excellenttravels.com.ph
CONTENTS
Your Travel Contract
Booking Confirmation and Delivery of Travel Documents
Booking Changes, Cancellations, and Refunds
Flight and Accommodation Packages
Payment Terms
Travel Supplier Responsibilities
Flight Booking Conditions
Hotel Reservation Conditions
Customer Responsibilities
Website Usage Policy
Privacy and Data Protection
Intellectual Property Rights
Force Majeure
Limitation of Liability
Amendments to Terms and Conditions
1. YOUR TRAVEL CONTRACT
A booking refers to any reservation request for travel products or services submitted through Excellent Pogi Travel and Tours and accepted by us.
A contract between the customer and the applicable travel provider becomes effective when:
Full payment or required deposit has been received;
The booking has been confirmed; and
Confirmation documents have been issued by Excellent Pogi Travel and Tours or the relevant travel supplier.
All travel products and services are subject to availability and supplier approval.
Excellent Pogi Travel and Tours provides various travel solutions, including:
Airline tickets
Hotel accommodations
Tour packages
Travel insurance
Transportation services
Visa and documentation assistance
Other travel-related services
The specific terms applicable to each booking depend on the type of service purchased.
2. ROLE OF EXCELLENT POGI TRAVEL AND TOURS
For certain travel products, Excellent Pogi Travel and Tours acts as a professional travel intermediary and authorized agent for third-party travel suppliers, including:
Airlines
Hotels and accommodation providers
Insurance companies
Transportation providers
Tour operators
Other travel service providers
When acting as an agent, the contractual agreement for the travel service is between the customer and the relevant travel supplier.
Excellent Pogi Travel and Tours will provide professional assistance throughout the booking process but does not control the operational decisions, policies, schedules, or service delivery of third-party suppliers.
Customers are advised to review and understand the applicable terms and conditions of each travel supplier before completing their booking.
3. TRAVEL INSURANCE RECOMMENDATION
Excellent Pogi Travel and Tours strongly recommends that customers obtain appropriate travel insurance before departure.
Travel insurance may provide protection against unforeseen circumstances, including:
Trip cancellation
Travel delays
Medical emergencies
Lost baggage
Flight disruptions
Other unexpected travel events
Excellent Pogi Travel and Tours and travel suppliers may not be responsible for circumstances beyond their reasonable control.
4. BOOKING AVAILABILITY AND CONFIRMATION
All travel arrangements are subject to availability, pricing changes, and supplier confirmation.
Displayed prices, schedules, and availability may change until the booking has been fully confirmed and payment requirements have been completed.
Customers are responsible for reviewing all booking details, including:
Passenger names
Travel dates
Destinations
Flight schedules
Accommodation details
Travel requirements
Any errors identified after confirmation should be reported immediately.
5. TRAVEL SUPPLIER TERMS
Every airline, hotel, tour operator, and travel provider may have their own policies regarding:
Payments
Cancellations
Refunds
Changes
Check-in requirements
Baggage allowance
Travel documentation
Customers agree to comply with all applicable travel supplier requirements.
Excellent Pogi Travel and Tours recommends that travelers verify airline, immigration, passport, visa, and health requirements before departure.
6. FLIGHT BOOKING CONDITIONS
Airline tickets are issued according to the rules and restrictions of the applicable airline and fare type.
Certain promotional or discounted fares may have restrictions, including:
Non-refundable conditions
Limited changes
Additional fees
Specific travel periods
Passengers must follow the itinerary issued at the time of booking.
Failure to use the first flight segment or failure to appear for a scheduled flight may result in cancellation of remaining flight segments according to airline policy.
Passengers are advised to arrive at the airport:
At least 3 hours before international flights
At least 2 hours before domestic flights
Airlines maintain the right to adjust schedules, routes, aircraft assignments, or operational arrangements.
Excellent Pogi Travel and Tours will provide reasonable assistance but is not responsible for airline-controlled changes.
7. HOTEL AND ACCOMMODATION CONDITIONS
Hotel and accommodation services provided through Excellent Pogi Travel and Tours are subject to the policies and conditions of the respective hotel, resort, or accommodation provider.
Hotel descriptions, images, facilities, star classifications, and amenities are provided as general guidance based on information received from our travel partners and suppliers. While we make every reasonable effort to ensure accuracy, we cannot guarantee that all information remains unchanged.
Customers are encouraged to confirm specific requirements directly with the accommodation provider when necessary.
Hotel Standards and Ratings
Hotel ratings may vary depending on the country, region, and local classification standards. A hotel rating in one destination may not always be equivalent to the same rating in another destination.
Check-In and Check-Out
Standard hotel schedules are generally:
Check-in: Approximately 3:00 PM local time
Check-out: Approximately 11:00 AM local time
However, actual times may vary depending on the property's policies.
Early check-in, late check-out, additional beds, special requests, and other arrangements may require additional charges.
Special Requests
Requests such as:
Room preferences
Dietary requirements
Accessibility requirements
Child facilities
Special arrangements
will be forwarded to the hotel or supplier. However, fulfillment of such requests cannot be guaranteed unless confirmed directly by the provider.
8. DELIVERY OF TRAVEL DOCUMENTS
Travel documents may include:
Electronic tickets
Hotel vouchers
Tour confirmations
Insurance documents
Booking confirmations
Other related travel documents
Documents will be provided through available delivery methods, including email or electronic platforms.
Customers are responsible for ensuring that:
Their contact information is accurate;
They check their email regularly;
They review all documents immediately upon receipt.
Excellent Pogi Travel and Tours is not responsible for delays caused by incorrect customer information, unavailable email access, spam filtering, or technical issues beyond our control.
9. CHANGES, CANCELLATIONS, AND REFUND POLICY
Requests for changes, cancellations, or refunds are subject to the rules and conditions of the applicable airline, hotel, tour operator, insurance provider, or travel supplier.
Some travel products may be:
Non-refundable;
Non-transferable;
Non-changeable;
Subject to cancellation penalties or administrative fees.
Customers must submit requests for changes or cancellations in writing.
Failure to appear for a scheduled departure ("no-show") may result in the complete loss of the booking value depending on supplier policies.
Excellent Pogi Travel and Tours will provide reasonable assistance in processing eligible changes or refund requests; however, final approval is determined by the relevant travel supplier.
10. FORCE MAJEURE
Excellent Pogi Travel and Tours shall not be held responsible for delays, cancellations, losses, or inability to provide services caused by circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
Natural disasters
Severe weather conditions
Government restrictions
Wars or political instability
Civil disturbances
Terrorist incidents
Health emergencies
Epidemics or pandemics
Labor disputes
Transportation disruptions
Airport closures
Technical failures
In such circumstances, we will make reasonable efforts to assist customers and coordinate with relevant suppliers.
11. PAYMENT TERMS
Full payment or the required deposit must be received before travel documents, tickets, vouchers, or confirmations are issued.
Payment methods accepted will be those approved and communicated by Excellent Pogi Travel and Tours.
Customers agree that:
All prices are subject to availability and confirmation;
Additional supplier charges, taxes, or fees may apply;
Payment obligations remain valid regardless of travel completion.
Where applicable, payments may be processed directly by airlines, hotels, or other authorized suppliers.
12. PAYMENT SECURITY AND VERIFICATION
To protect customers and prevent fraudulent transactions, Excellent Pogi Travel and Tours may conduct verification procedures, including confirmation of:
Customer identity;
Payment information;
Billing details;
Authorization from cardholders.
Additional documents may be requested where necessary before processing a booking.
Failure to provide required verification may result in booking cancellation or delay.
Customer information will be handled securely in accordance with our Privacy Policy and applicable data protection regulations.
13. PRICES, TAXES, AND CURRENCY
Travel prices may change due to:
Airline fare adjustments;
Hotel availability;
Currency exchange fluctuations;
Government taxes;
Supplier updates.
Prices are only guaranteed after full payment and final confirmation.
Currency conversion information provided on our website is for reference purposes only. Actual charges may vary depending on payment providers and exchange rates.
14. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring that all information provided during booking is accurate and complete.
Customers must verify:
Correct spelling of passenger names;
Passport validity;
Visa requirements;
Health requirements;
Travel permits;
Departure and arrival details.
Customers must also comply with all airline, immigration, government, and travel supplier requirements.
Excellent Pogi Travel and Tours shall not be responsible for losses resulting from incorrect information provided by the customer or failure to meet travel requirements.
15. CUSTOMER CONDUCT
Customers are expected to behave respectfully and responsibly while using travel services.
Any behavior that causes:
Safety risks;
Disturbance;
Damage to property;
Threats or harassment;
Violation of laws or regulations;
may result in termination of services by the relevant supplier.
Customers may be responsible for any costs, damages, or penalties resulting from inappropriate conduct.
16. WEBSITE USE POLICY
The Excellent Pogi Travel and Tours website is provided for customer convenience and travel information.
Users agree not to:
Use the website for fraudulent bookings;
Submit inaccurate information;
Attempt unauthorized access;
Copy or distribute website content without permission;
Use the website for unlawful activities.
Excellent Pogi Travel and Tours reserves the right to restrict access to users who violate these conditions.
17. WEBSITE INFORMATION ACCURACY
We make every effort to ensure that information displayed on our website is accurate and updated.
However, travel information may change due to external factors, including supplier updates, government regulations, airline schedules, and market conditions.
Customers should verify final travel requirements with the appropriate airline, embassy, government authority, or service provider before departure.
18. LIABILITY AND RESPONSIBILITY
Excellent Pogi Travel and Tours is committed to providing professional travel services and reasonable assistance to all customers. However, our responsibility depends on the nature of the travel service purchased and the role we perform in each transaction.
Where Excellent Pogi Travel and Tours provides a complete travel package directly, we are responsible for delivering the services as described in the confirmed booking, subject to these Terms and Conditions.
For services provided by third-party travel suppliers, including airlines, hotels, transportation providers, tour operators, insurance companies, and other service providers, the customer’s contract is directly with the applicable supplier.
Excellent Pogi Travel and Tours acts as a professional travel facilitator and will assist customers in communicating with suppliers regarding service concerns, schedule changes, cancellations, or other travel-related issues.
However, Excellent Pogi Travel and Tours shall not be responsible for:
Changes, delays, cancellations, or interruptions caused by airlines, hotels, or other suppliers;
Loss, damage, or delays caused by circumstances beyond our reasonable control;
Failure of customers to comply with travel requirements;
Incorrect information supplied by customers;
Personal expenses incurred due to missed flights, denied boarding, visa issues, or travel document problems.
Our responsibility is limited to the value of the travel service purchased from Excellent Pogi Travel and Tours, except where liability cannot be limited under applicable laws.
19. TRAVEL DISRUPTIONS AND OPERATIONAL CHANGES
Airlines, hotels, transportation companies, and other travel providers may occasionally experience operational changes.
These may include:
Flight schedule adjustments;
Route changes;
Equipment changes;
Hotel relocation;
Service modifications;
Temporary closures.
Excellent Pogi Travel and Tours will provide reasonable assistance and communicate available options whenever possible.
Customers acknowledge that certain operational decisions are controlled by the relevant travel supplier.
20. COMPLAINTS AND CUSTOMER SUPPORT
Customer satisfaction is one of our highest priorities.
If you experience any issue related to your booking, please contact Excellent Pogi Travel and Tours as soon as possible so we may provide assistance.
For concerns during travel, customers should immediately notify the applicable supplier, hotel, airline, or service provider to allow the opportunity for correction or resolution.
All complaints should include:
Booking reference number;
Passenger or customer name;
Details of the concern;
Supporting documents or evidence.
Complaints should be submitted within a reasonable period after the completion of travel to allow proper investigation.
Excellent Pogi Travel and Tours will make every reasonable effort to review and respond professionally to all customer concerns.
21. PRIVACY POLICY AND DATA PROTECTION
Excellent Pogi Travel and Tours respects the privacy of our customers and is committed to protecting personal information.
Information collected during the booking process may include:
Full name;
Contact details;
Passport or identification information;
Payment information;
Travel preferences;
Other information required to complete travel arrangements.
Customer information may be shared only with authorized parties necessary to provide travel services, including:
Airlines;
Hotels;
Insurance providers;
Transportation companies;
Government authorities where required;
Authorized travel partners.
We take reasonable measures to protect customer information and maintain confidentiality in accordance with applicable privacy and data protection regulations.
By using our services, customers authorize Excellent Pogi Travel and Tours to process necessary information for the purpose of arranging and managing travel services.
22. PAYMENT SECURITY
Excellent Pogi Travel and Tours uses appropriate security measures designed to protect customer transactions and personal information.
Customers should also take reasonable precautions, including:
Protecting account information;
Confirming communication channels;
Avoiding unauthorized disclosure of payment details.
We do not request sensitive payment information through unauthorized communication channels.
23. INTELLECTUAL PROPERTY RIGHTS
All content displayed on the Excellent Pogi Travel and Tours website, including:
Logos;
Company information;
Text;
Graphics;
Images;
Website design;
Promotional materials;
are protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used commercially without prior written authorization from Excellent Pogi Travel and Tours.
Third-party trademarks, brands, and company names remain the property of their respective owners.
24. WEBSITE AVAILABILITY
Excellent Pogi Travel and Tours makes reasonable efforts to maintain website availability and accuracy.
However, we do not guarantee that the website will always be:
Available without interruption;
Free from technical errors;
Free from external disruptions;
Completely free from unauthorized interference.
We reserve the right to modify, suspend, or update website features and services when necessary.
25. FORCE MAJEURE EVENTS
Excellent Pogi Travel and Tours shall not be liable for failure or delay in performing obligations caused by events outside our reasonable control.
Such events may include:
Natural disasters;
Government actions;
International conflicts;
Security threats;
Public health emergencies;
Transportation failures;
Communication failures;
Other extraordinary circumstances.
During such situations, we will continue to provide assistance and seek reasonable solutions whenever possible.
26. CHANGES TO THESE TERMS AND CONDITIONS
Excellent Pogi Travel and Tours reserves the right to update, modify, or improve these Terms and Conditions from time to time.
Updated versions will become effective once published through our official communication channels or website.
Continued use of our services after changes are published indicates acceptance of the revised Terms and Conditions.
27. GOVERNING PRINCIPLES
These Terms and Conditions represent the agreement between the customer and Excellent Pogi Travel and Tours regarding the use of our travel services.
The agreement shall be interpreted according to applicable laws and regulations relevant to the location where the service is provided.
Customers and Excellent Pogi Travel and Tours agree to cooperate in good faith to resolve any concerns or disputes related to travel services.
28. CUSTOMER ACKNOWLEDGEMENT
By booking with Excellent Pogi Travel and Tours, customers confirm that they:
✓ Have read and understood these Terms and Conditions;
✓ Accept the responsibilities and obligations stated herein;
✓ Understand that travel services may be subject to third-party supplier policies;
✓ Agree to provide accurate information and comply with travel requirements.
EXCELLENT POGI TRAVEL AND TOURS
Professional Travel Solutions. Trusted Service. Worldwide Connections.
We are committed to delivering travel experiences with:
Speed • Safety • Satisfaction • Excellence
Your journey begins with confidence.